A clear process if your order is not right.
Effective November 7, 2026. Request a return by emailing service@nectarflint.com within 30 days after receiving your item. This policy applies to purchases from Nectarflint and does not limit mandatory consumer rights.
Return eligibility
For a change of mind, items must be unused, unworn, unwashed and in their original condition, with original packaging and any tags. Please retain proof of purchase. Items altered, damaged through misuse or returned after the request window may not qualify for a change-of-mind refund. A condition here does not exclude remedies you are entitled to for faulty or misdescribed goods.
How to request a return
- Email your order number, the item you wish to return and the reason. Include photographs if it is damaged or incorrect.
- Wait for return instructions so we can identify your parcel and address the issue correctly. Do not post an unsolicited return.
- Pack the item securely and send it to the authorized company return address. Keep the postage receipt and tracking details.
Return address
Hainan Shuzhan Network Technology Co., Ltd.
Room 708, 7th Floor, Block A, China Merchants Yazhou Bay Free Trade Center, Yazhou District, Sanya City, Hainan Province, China
This address is in China. For personal-reason returns, consider the cost of international postage before ordering. The return address does not represent a US warehouse or a walk-in retail location.
Return shipping costs
The buyer pays return shipping for a change of mind, fit preference or another personal reason. Use a traceable service where possible; we cannot confirm receipt until the parcel arrives. For a damaged, defective or incorrectly sent item, contact us before returning it. We will assess the facts and explain the appropriate remedy and postage arrangements, including any costs we are responsible for under applicable law.
Refunds
After receiving your return, we inspect it and process an approved refund within 10 business days. Refunds go to the original payment method. Your bank or payment provider may need additional time to post the funds. We will explain any refusal or adjustment. Original outbound shipping for personal-reason returns is not refunded unless required by law; this does not affect remedies for an incorrect or faulty order.
Exchanges and cancellations
Contact us to discuss an exchange; availability and any price difference must be confirmed first. For cancellation, email as soon as possible. We can only cancel when the fulfillment stage allows it. Once dispatched, an eligible order follows the return process. If an approved refund has not appeared after your payment provider's processing time, contact us with your order number.