A little help, before or after your ride.
Email service@nectarflint.com or use the form below. Please do not include payment card numbers, passwords or other sensitive information.
Product questions
Tell us which accessory you are considering and what you need to check. For sizing, measurements or compatibility that is not shown on a product page, contact us before ordering rather than assuming a universal fit.
Order and delivery support
Include your order number and the email used at checkout. For an address correction or cancellation, contact us as soon as possible. We can only make changes before fulfillment has progressed too far, and will confirm whether a change is possible.
Returns, damaged items and wrong items
Request a return within 30 days after receipt. Email your order number, the item and the reason. For damage or a wrong item, include clear photographs of the item and packaging so we can assess the next step. Please obtain return instructions before posting anything. Read the return policy for eligibility, postage responsibilities and refund timing.
Privacy requests
For access, correction, deletion or other privacy requests, use the same support email with the subject “Privacy request.” We may request information needed to verify the request, but will never ask for your password.